Welcome to psypack.com!
"Client" means any user who has signed up on the Site to availing advice from Practitioners subscribed to the Site.
"Practitioners" includes coaches, therapists, psychologists, social workers, counsellors and other behavioural healthcare professionals, who are subscribed to using the Site for their professional work.
"Service" means any or all of the services offered on https://psypack.com.
"Site" means https://psypack.com, including all URLs within said domain and sub-domains.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to xequalszero Pvt. Ltd., having regd. office at 289, Model Gram, Ludhiana, PB 141002, IN and CIN: U72900PB2018PTC048066.
“You” and “Your” refers to you, the person logging on to this website. This could be a Practitioner, a client or other visitors.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable, and, therefore, as referring to the same.
Yes, you are required to provide some personal information in order for us to enable your access to our Services. This is indicated when you sign up for an account and you give explicit consent. The payment information is required to be able to process your payment when you purchase a subscription to the software and your basic contact details and financial information are required for us to comply with legal obligations.
We collect the following personal information upon sign up or subscription:
WE DO NOT PROCESS ANY HEALTH-RELATED INFORMATION OTHER THAN THE PSYCHOMETRIC ASSESSMENTS ANSWERED BY CLIENTS. WE ALSO DO NOT HAVE ACCESS TO, OR RECORD OR OTHERWISE PROCESS, ANY PRACTITIONER-CLIENT COMMUNICATIONS, EXCEPT FOR METADATA LIKE TIME-STAMPS, COORDINATES, IP ADDRESS.
We only collect your personal information from you, when you sign up or subscribe to an account on the Site. The only exception is the payment method (e.g. "Credit Card") and reference (e.g. last four digits of the Credit Card) from our third-party payment processor solely to display in customer information page and/or for billing purposes.
We use your personal information for the following purposes:
to be able to offer and operate our websites, and our business. We may be required either by law or for practical reasons, disclose certain personal information to such third parties, we will then endeavor to only disclose personal information that is strictly required.
We store your personal information in the Google Cloud Server with certified privacy security and certified to be GDPR compliant. Please refer to their GDPR Resource Centre here.
We store your personal information as long as you have an account with us. When you close your account, your personal information will be deleted after three months. When you end your subscription or fail to meet your payment obligation your personal information will be stored for three months and will then be permanently deleted.
Please not, however, that may be exceptions to this under applicable laws. That may be information we are required to store pursuant to tax laws in various countries, such as information relating to your subscription and transactions and our financial obligations, for a period of seven years. Similarly, we may have to retain your personal information in relation to a dispute with you, if applicable, whether with us or a third party. in which case we will save it until it is no longer required for the dispute. Similarly, we may retain your information if directed by applicable law or by order from a Court, judicial authority or other authority acting under applicable law.
NO. WE DO NOT SELL OR TRADE YOUR PERSONAL INFORMATION. WE ALSO DO NOT OFFER A FINANCIAL INCENTIVE FOR YOUR SUBMISSION OF YOUR PERSONAL INFORMATION.
Since payments are processed by a third-party payment processor, we do not store payment information. Note that third-party payment processors may retain this information in accordance with their own privacy policies.
Since we are a customer to said payment processor, your payment information may be accessible to us from the servers of said payment processor. However, we do not process such payment information accessible from the payment processor, except for the payment method (e.g., "Credit Card") and reference (e.g., last four digits of the Credit Card) solely to display in the customer information page and/or for billing purposes with you.
Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We adhere to the professional and ethical code by keeping your user’s sensitive clinical records confidential and secure. We ensure the latest regulatory compliance and is ISO 27001:2011 and ISO 9001:2015 certified. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
You have the following rights with regard to your personal information:
You may also have other rights under other applicable data protection / privacy legislation, such as the right to non-discrimination (we will not discriminate you when you exercise your rights under applicable laws).
Please note that we may be entitled under applicable laws to refuse a certain request.
We are not a covered entity under the HIPAA. However, since we receive, create or use psychometric assessments, which may be construed as individually identifiable health information for or on behalf of a covered entity, we have a HIPAA compliant Business Associate Agreement with the Practitioners subscribed to our Services.
PsyPack recognizes that California has articulated specific privacy rights. California Users should understand that We do not sell user data to third parties, however, we do make available certain information available to specific third parties as already listed in section E above.
We also do not discriminate between visitors or users.
ADDRESS: 289, Model Gram, Ludhiana, PB 141002, IN.
CONTACT DETAILS: firstname.lastname@example.org